1. Acceptance of Terms

Welcome to BlueKonkan ("we", "our", "us"), operated by BlueKonkan Marketplace (hereinafter "BlueKonkan", "Platform"). By accessing or using our website at www.bluekonkan.com or any related mobile application, you ("User", "Customer", "Vendor") agree to comply with and be bound by these Terms and Conditions.

These Terms constitute a legally binding agreement between you and BlueKonkan. We reserve the right to modify these terms at any time, with changes effective upon posting to the website.

2. Definitions

• "Platform" — The BlueKonkan website, mobile application and related services.
• "User" — Any person who accesses or uses the Platform.
• "Customer" — A User who books services or makes purchases.
• "Vendor" — A registered business that lists services on BlueKonkan.
• "Services" — Hotel bookings, food ordering, vehicle rentals, bazaar shopping and related features.
• "Listing" — A vendor's business profile and service offering on the Platform.
• "Booking/Order" — A confirmed reservation or purchase made through the Platform.

3. Eligibility

To use BlueKonkan, you must:

• Be at least 18 years of age.
• Be capable of entering into a legally binding contract under the Indian Contract Act, 1872.
• Not be barred from receiving services under applicable law.
• Provide accurate and truthful information during registration.

By using the Platform, you represent that you meet all of the above eligibility requirements.

4. User Accounts

4.1 Account Registration

To access certain features, you must create an account. You agree to provide accurate, current and complete information and keep it updated.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You are liable for all activities that occur under your account. Notify us immediately at support@bluekonkan.com of any unauthorised access.

4.3 One Account Policy

Each person or business entity may maintain only one account. Creating multiple accounts to circumvent restrictions or bans is prohibited.

5. Our Services

BlueKonkan provides a marketplace that connects Customers with local Vendors across four service categories:

• Hotels & Stays — Booking accommodation at listed properties.
• Food & Dining — Ordering food from local restaurants and home kitchens.
• Rentals & Transport — Booking vehicles from local operators.
• Local Bazaar — Purchasing products from local sellers.

BlueKonkan acts as an intermediary marketplace. We facilitate transactions between Customers and Vendors but are not a party to the underlying service contract unless expressly stated.

6. Vendor Terms

6.1 Listing Requirements

Vendors must ensure all listing information is accurate, up-to-date and not misleading. False or deceptive listings will result in immediate removal and account suspension.

6.2 Subscription

Vendors must maintain an active subscription plan to list services. Listings become inactive upon subscription expiry. Subscription fees are non-refundable except as provided in Section 8.

6.3 Vendor Obligations

• Provide the services as described in their listing.
• Respond to booking inquiries within 24 hours.
• Maintain valid licenses, permits and insurance required by law.
• Not discriminate against customers on any grounds.
• Comply with all applicable local, state and national laws.

6.4 Commission

BlueKonkan deducts a platform commission from payments processed through the Platform. Commission rates are communicated during onboarding and may be updated with 30 days' notice.

7. Bookings & Orders

7.1 Booking Confirmation

A booking is confirmed only upon receipt of confirmation from BlueKonkan via email or SMS. Mere submission of a booking form does not constitute confirmation.

7.2 Cancellations

Cancellation policies vary by vendor and service type. The applicable policy is displayed at the time of booking. We recommend reading the policy carefully before confirming.

7.3 Vendor Cancellations

If a vendor cancels a confirmed booking, BlueKonkan will endeavour to provide an alternative or issue a full refund within 7 business days.

7.4 No-show

If a customer fails to arrive or collect without cancelling, the booking may be treated as a no-show and the vendor's cancellation policy applied.

8. Payments & Refunds

8.1 Payment Processing

Payments are processed securely through Razorpay. BlueKonkan does not store card or bank details. By paying, you agree to Razorpay's terms of service.

8.2 Refund Policy

• Refunds for cancellations are subject to the vendor's cancellation policy.
• Refunds for vendor-side cancellations or service failures: 100% refund within 7 business days.
• Subscription fees: Non-refundable. In exceptional cases, contact support.
• Refunds are credited to the original payment method.

8.3 Disputes

Raise payment disputes within 7 days of the service date by contacting support@bluekonkan.com. We will investigate and respond within 5 business days.

9. User Conduct

Users agree NOT to:

• Submit false, misleading or fraudulent information.
• Post fake reviews or manipulate ratings.
• Use the Platform for any illegal purpose.
• Harass, threaten or harm vendors, other users or BlueKonkan staff.
• Attempt to bypass security measures or scrape data.
• Create multiple accounts or use bots/automated tools.
• Infringe on the intellectual property rights of any party.

10. Intellectual Property

All content on BlueKonkan — including the name, logo, design, code, text and images — is the property of BlueKonkan and protected by applicable intellectual property laws.

Vendors grant BlueKonkan a non-exclusive, royalty-free licence to display their listing content (text, images, reviews) on the Platform for marketing purposes.

Users may not reproduce, distribute, modify or create derivative works of any BlueKonkan content without written permission.

11. Privacy

Your use of BlueKonkan is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your data as described therein.

12. Limitation of Liability

BlueKonkan acts as an intermediary marketplace and is not responsible for:

• The quality, safety or legality of vendor services.
• Any injury, loss or damage arising from use of a vendor's services.
• Service disruptions due to force majeure, internet outages or third-party failures.

To the maximum extent permitted by law, BlueKonkan's total liability to any user shall not exceed the amount paid by that user in the 3 months preceding the claim.

BlueKonkan provides the Platform on an "as is" basis without warranties of any kind, express or implied.

13. Termination

BlueKonkan reserves the right to suspend or terminate any account, at its sole discretion, for violation of these Terms, fraudulent activity, or any other reason with or without notice.

Upon termination, your right to use the Platform immediately ceases. Provisions that by their nature should survive termination (payment obligations, IP rights, dispute resolution) shall continue to apply.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of India, specifically the state of Maharashtra. Any disputes shall first be attempted to be resolved through mutual negotiation.

If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Sindhudurg, Maharashtra, India.

For consumer disputes, you may also approach the appropriate consumer forum under the Consumer Protection Act, 2019.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

For material changes, we will notify registered users via email at least 14 days before the changes take effect.

16. Contact Us

For any questions regarding these Terms, please contact: